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Frequently asked questions

Do you have a question about internetDiary or internetDiary Pro? We have compiled a list of the most frequently asked questions here.

User Guide

For full information, download the well-illustrated, easy to read internetDiary User Guide (pdf format 676kb). This guide contains everything you need to know in order to get the most from your diaries whether you are using internetDiary or internetDiary Pro.

If you don't have the free Adobe Reader software you can download it here:

When you are using internetDiary or internetDiary Pro, you can access context sensitive help at any time by clicking on the Help button to open the User Guide directly at the page you require.

Email support

If you can't find the answer to your question, send an email to support@internetdiary.net outlining the problem. One of our software developer team will be happy to help. We aim to answer all queries within 2 working days - usually we are much quicker than that!

Hints & Tips

Adding internetDiary to the Home screen of your iPhone
Getting Windows to remember your username and password
Forgot your password/change your password
Setting up SMS text reminders
Setting up an event
Creating a new diary
Importing Outlook or Outlook Express address books
Jumping to a date
Create a shortcut on your desktop with windows explorer
To change a shortcut icon

Adding internetDiary to the Home screen of your iPhone

Use Safari to go to the website and navigate to the log in page, then click the forward icon at the bottom of your iPhone screen. Select "Add to Home Screen" and an icon for internetDiary will be added to your iPhone making it quicker to access. You can also speed things up if you use the autofill feature to automatically enter your email address and password. You'll find this in Settings > Safari > set Names and Passwords to On.

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Getting Windows to remember your username and password

Open your Windows browser. From the top menu select Tools, then select “Internet options”. From the next window select the tab named “content” On the 3rd panel you will see the button “AutoComplete”. Click on it. Make sure there is a tick in both boxes for the “username and passwords on forms” and “prompt me to save passwords”. Note that if your computer is accessible to others, then saving your password in this way may allow them to access your diary(ies). Use this option with caution!

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Forgot your password/change your password
If you ever forget your password, go to the log-in page and click on "I've forgotten my password". At the next screen enter your email address and click "Submit". Your password will be emailed to you. Incidentally, it's really easy to change your password from the one we send you to something you can remember more easily. Click on "Edit my account", enter a new password twice and click "Update details". Next time you log in, remember to use your new password!

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Setting up SMS text reminders

First add your own details to your address book, make sure you add your e-mail address and mobile telephone number. Make sure you select that reminders are sent by text. Now create an event for the date and time you need reminding. You can select the time for the reminder from 15 minutes up to 7 days before the event. Select your own name from the "Inform these people" list and click Save. A reminder will be sent to your phone, including date time, place and any comments. Now you will never forget anything again! (Remember that text messages may be delayed by network traffic which is beyond the control of internetDiary)

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Setting up an event

Have you tried setting up an event in your diary yet? Use it for making appointments, meetings or booking resources such as a meeting room or company vehicle. Just click on the event icon Next enter a name for the event, then select from your address book those people you'd like to invite. (They don't have to be internetDiary users, they'll still receive an invitation). If you'd like to send reminders as well, select a time from 15 minutes up to 7 days before the event and everyone you select will get a reminder. Reminders can be sent by e-mail, text or fax. If a reminder is set, the organiser always receives an email, so you don't have to add yourself to the list of invitees.

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Creating a new diary

It's really easy to add additional diaries to your account, and it doesn't cost any extra. If you have a work diary, you might decide to add another one for home or family and vice versa. Click on "Manage diaries" and then click "Add". Give your new diary a name. If you want to share it with another internetDiary user, enter their email address in the box. (This must be the email address they used when signing up for their internetDiary account.) If you want them to be able to edit your diary (add text entries and events and so on) check the box marked "Edit". If you want them to be able to read your diary, but not to change anything, leave this box unchecked.

Click "Save" and you will see your new diary in the list. If you have shared it, the name(s) of the sharer(s) will be shown next to it. To switch to your new diary, click on its name. To change its name, or add more sharers, click on the pencil icon next to the name. 

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Importing Outlook or Outlook Express address books

Did you know that it’s really easy to import your contacts from Microsoft Outlook or Outlook Express into your internetDiary address book? After you have logged in to your diary, click on "Address book" then click "Import contacts" and follow the on-screen instructions.

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Jumping to a date

Did you know when you want to move to a date in the future or the past, instead of clicking through the calendar a month at a time you can jump straight to it? Just click on the Month/Year (e.g. June 2005) at the top of the calendar. A pop-up window will open. Here you can select any date up to 5 years in the future or the past and click Go to jump straight to it! You can get back quickly to the current week by clicking "This week" on the bottom of the diary pages.

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Create a shortcut on your desktop with windows explorer

Open your browser, and go to the webpage www.internetdiary.net Put your mouse pointer anywhere on the page and click on the right hand mouse button. From the list select “create shortcut” and you will see a window which says “a shortcut to the current page will be placed on your desktop” press the “OK” button.

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To change a shortcut icon.

Select the shortcut and then click the right hand mouse button. Select properties from the menu, then select tab marked “shortcut”. At the bottom of the screen you will see a button “Change icon”. Click on it.  The next window will show you all the icons available to you in that folder or you can browse to another location on your PC. To find other icons on your PC do a standard search for icon type file. 

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Video Guides

For a quick overview of the main features of internetDiary take a look at our video guides: (the video guides include sound)

Navigating your diary
Adding text to your diary
Sending email, fax or text messages
Working with time zones

The internetDiary Promise

When you order from us, we promise you 3 very important things:

  • Safe, secure online ordering 24 hours a day, 7 days a week.
     
  • Fast, free email support from our development team. Forever.
     
  • Our 100% "no questions asked", 7 day money-back guarantee.

Featured testimonial

Thanks for the assistance. It's great to find a company that cares enough to really help!

Kevin Vardy
Marvellous Memories
Mansfield, Notts.